Abstract

Telemedicine platforms and systems have gained significant popularity in recent years, offering a wide range of benefits to both healthcare providers and patients. Patient satisfaction plays a crucial role in assessing the success of telemedicine implementations. Telemedicine platforms provide patients with convenient access to healthcare services, allowing them to connect with healthcare providers from the comfort of their homes or workplaces. Telemedicine systems enable patients to consult with specialists who may not be geographically accessible. Telemedicine platforms and systems can significantly impact patient satisfaction by increasing accessibility, reducing wait times, improving communication, and enhancing the overall patient experience. Based on the above, it is intended to systematically review the bibliometric literature on telemedicine platforms and telemedicine systems in patient satisfaction using the Scopus database with the analysis of 94 academic and/or scientific documents